Norwegian Cruise Line has canceled approximately nine months of scheduled voyages aboard the Norwegian Viva, affecting sailings from November 1, 2027, through July 23, 2028.
The 142,500-gross-ton vessel will no longer operate its planned 7-night roundtrip itineraries from San Juan, Puerto Rico, to the Southern Caribbean.
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Instead, the 3,195-passenger Prima-class ship will redeploy to Miami, Florida, to run shorter Bahamas cruises.
Reason for Cancellation
Official letters sent to guests and travel advisors cited changing port availability as the primary driver for the itinerary modifications.
The cruise line did not provide specific details regarding infrastructure or scheduling constraints at the affected ports.
The cancellation shifts the ship away from planned stops in the British Virgin Islands, St. Kitts, Barbados, St. Lucia, St. Maarten, and the U.
S. Virgin Islands.
Miami's port infrastructure provides greater berthing flexibility for the large vessel, where it will visit Great Stirrup Cay.
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Compensation for Affected Passengers
Affected passengers are being offered alternative itineraries, full refunds, or future cruise credits to mitigate the disruption to their vacation plans.
The company is actively directing travelers toward sister ship options to maintain continuity for Southern Caribbean bookings.
Passengers choosing refunds will see them processed to the original payment method within 30 business days.
Those utilizing Future Cruise Credits will receive an automatic reinstatement to their Latitudes Rewards accounts within 10 days, alongside an additional 10 percent incentive available starting June 8, 2026.
For travelers still desiring a San Juan departure, the Norwegian Prima operates similar roundtrip Southern Caribbean itineraries.
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This redeployment strategy highlights how modern operators must navigate increasing post-pandemic port congestion and capacity limitations at major Caribbean destinations.
